Our Customer Commitment
We are committed to providing a level of service to our customers that makes us a leader in the airline industry. We understand that to do this we need to have a product we are proud of and employees who like coming to work every day.
Our goal is to make every flight a positive experience for our customers. Our Orbit Customer Commitment explains our specific service commitments so that we can continue a high level of performance and improve wherever possible. The commitment explains our policies in a clear, consistent and understandable fashion. We have detailed training programs and system enhancements to support our employees in meeting these commitments, and we measure how well we meet them.
Welcome on board Orbit Airlines!
-Advise about lowest available fares
-Notify customers of known delays, cancellations and diversions
-Deliver baggage on time
-Allow reservations to be canceled for a certain period after purchase
-Provide prompt ticket refunds
-Properly accommodate passengers with disabilities and other special needs
-Meet customers' essential needs during lengthy tarmac delays
-Treat passengers fairly and consistently in the case of oversales
-Disclose travel itinerary, cancellation policies, frequent flyer rules and aircraft configuration
-Notify customers about travel itinerary changes in a timely manner
-Ensure responsiveness to customer complaints
-Provide services to mitigate inconveniences resulting from cancellations and misconnections
Our goal is to make every flight a positive experience for our customers. Our Orbit Customer Commitment explains our specific service commitments so that we can continue a high level of performance and improve wherever possible. The commitment explains our policies in a clear, consistent and understandable fashion. We have detailed training programs and system enhancements to support our employees in meeting these commitments, and we measure how well we meet them.
Welcome on board Orbit Airlines!
-Advise about lowest available fares
-Notify customers of known delays, cancellations and diversions
-Deliver baggage on time
-Allow reservations to be canceled for a certain period after purchase
-Provide prompt ticket refunds
-Properly accommodate passengers with disabilities and other special needs
-Meet customers' essential needs during lengthy tarmac delays
-Treat passengers fairly and consistently in the case of oversales
-Disclose travel itinerary, cancellation policies, frequent flyer rules and aircraft configuration
-Notify customers about travel itinerary changes in a timely manner
-Ensure responsiveness to customer complaints
-Provide services to mitigate inconveniences resulting from cancellations and misconnections